Contact Us

We look forward to working with you. Please contact us with any questions as we are here to help.

Phone Contacts 
Customer Service: 1-844-218-5801 
Monday - Friday 8:00 a.m. to 5:00 p.m. Eastern Time 

Web Help Desk: 1-844-218-5802 
Monday - Friday 8:00 a.m. to 5:00 p.m. Eastern Time  
 

Mailing Address 
PGBA Correctional Claims 
PO Box 202115 
Florence, SC 29502-2115

Fax Gate Numbers
Adult Offender Claims Only: 803-870-8592
All Correspondence: 803-870-8592
 

Please note: If you want to fax information for multiple patients, please use a fax separator sheet between each patient's correspondence. Please do not use photocopies of the fax separator sheet.  Fax Separator Sheet